The protection of your personal data is of paramount importance to us. We will only use your data to provide you with the services that you are referred for. We hold information within our systems, which are accessible to members of the service delivery team, the details of which are relevant to their role. All staff that have access to personal information, must receive the necessary and relevant information governance training, to ensure that they maintain confidentiality and privacy where required. In order to provide you with suitable and appropriate care, we will hold information reacting to you and your needs; this may include details of your medical condition(s).
We will be required to share information about devices or equipment that we provide to you with suppliers but we will limit any personal information to an absolute minimum. Your personal details will only be held by us as long as is necessary in line with the Data Protection Act 2018.
We use information held about you in the following ways:
3.1. To fulfil any agreement we have entered into with you.
3.2. We may supplement the information that you provide to us with information that we receive from third parties.
We may give information about you to the following, who may use it for the same purposes as set out above:
4.1. Agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs.
4.2. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
4.3. If we have a duty to do so or if the law allows us to do so.
5.1. In carrying out the activities specified in this section, we may transfer data to reputable companies outside the European Economic Area. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation.
5.2. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Under the Data Protection Act (2018) you have the right to:
6.1. Request a copy of your personal data which we store.
6.2. Request that your personal data is updated or corrected.
6.3. Request the deletion of all your data (in some instances).
6.4. Request the restriction of the processing of your information.
6.5. Request that the data we hold on you is transferred to another organisations.
6.6. Withdraw your consent regarding the processing of your personal data at any time.
6.7. If you are unhappy with the way we use your personal data, you have the right to complain to the Information Commissioner’s Office (ICO). You can contact the ICO by telephone on: 0303 123 1113.
If you wish to request any of the above information, please send an email to: firstname.lastname@example.org or write to us at: FAO the Data Protection Officer, Ability House, 21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL. Alternatively, you can call us on 0800 072 3122 for further information.
7.2. Cookies allow us to understand better the pages and advertisements that have been read, to determine how frequently particular pages are visited and to determine the most popular areas of our web site.
7.3. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our web site.
7.4. If you wish, you can usually adjust your browser so that your computer does not accept cookies.
7.5. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses.
7.6. Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
7.7. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address (“IP address”). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
7.8. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.