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    Calderdale and North Kirklees - Posture & Mobility Services - Opcare Clinics

    Opcare provides Posture & Mobility Services, including wheelchairs, across the Calderdale and Kirklees area from Todmorden, Halifax, Huddersfield, Shepley, and Mirfield through to Dewsbury areas. We are located in Lowfields Business Park in Elland.

    Clients can be seen at the service hub in Elland, and we are also looking into the possibility of a secondary location. Home or school visits are also available where appropriate.

    Opening Times:
    Monday – Thursday: 08:30 – 16:30, Friday: 08:30 – 16:00.

    Additional Information:
    Mobile: In the event that you require an emergency out of hours repair, please contact 0746 467 7887
    Fax: 01422 314 640

    How to get here:
    By car:
    Exit the M62 at Junction 24, then take the A629 (Calderdale Way), exiting towards Elland. At the roundabout, follow signs towards Lowfields Business Park, entering on Lowfields Way. At the roundabout, take the second exit to go straight ahead onto Lacy Way. Then take the second left onto Navigation Close (after Mitutoyo). Opcare is the second building on the right. We have plenty of parking, including disabled bays.

    By public transport:
    From either Halifax or Huddersfield bus stations, take the 503 bus. Exit the bus when it stops at the main roundabout in Elland, on the Elland Riorges Link under the A629 (Calderdale Way). Follow signs towards Lowfields Business Park, entering on Lowfields Way. At the roundabout, take the second exit to go straight ahead onto Lacy Way. Then take the second left onto Navigation Close (after Mitutoyo). Opcare is the second building on the right.

    Have your say
    Opcare are proud to deliver the wheelchair service to the Huddersfield area, and strive to provide the best service possible to all our patients. We are continually seeking ways of improving what we do, and your opinion matters to us. Please see below how you can get involved in developing our service.

    Focus groups
    Opcare has set up focus groups to create an opportunity for you to get involved in specific themes, such as the website or leaflets. These groups will give you the opportunity to contribute to the continuing improvement of the service, allowing you to make suggestions and share ideas. For information on how to join the focus groups, please email us.

    Survey
    You can still have your say if you do not have the time to commit to focus groups. Opcare deliver a variety of surveys on a regular basis, via email, post or phone. If you would like to be included in the next survey, please email us to register.

    Compliments and complaints – Feedback via website
    Opcare has developed a live feedback section on the website. This information is analysed on a monthly basis, and relevant improvements are made to the service where possible. Please do also share with us the aspects that we are getting right and doing well! This will help to ensure that all of our patients receive the same treatment. Any improvements implemented from the feedback are described in the “You said, we did” section on this page.

    Give us your feedback
    Create your own user feedback survey
    You said, we did
    You said: Please update me when any delays are expected in the delivery of my equipment.
    We did: We are now updating you in case we expect a delay in the delivery of your equipment.

    You said: Please indicate to me when I can expect my equipment at point of assessment.
    We did: We are now indicating to you, whenever possible, when you can expect your equipment. We are working towards an 18 weeks pathway.

    You said: Please review the training needs of your staff.
    We did: We reviewed all training needs and have organised several additional training programs for our staff in 2018, such as enhanced customer services training. We also now have a very experienced clinical team, with a wide range of expertise.

    You said: I would like more flexible opening times.
    We did: We have trialled a Saturday clinic. Where requested, we provide early morning clinics as well.

    You said: Please provide me with information about my equipment at point of handover so I understand how to utilise it.
    We did: We are now providing training and are handing out an information leaflet on how to use the equipment we provide.

    You said: The service for children should be enhanced.
    We did: We have recruited additional staff members and are providing training to enhance paediatric care. Also, all our equipment has been reviewed and updated for paediatric patients. We have implemented a buggy clinic when we hand over (where possible) a chair in a day. We have implemented a joint clinic with paediatric therapists in schools.

    You said: It is not clear what happens throughout the wheelchair service pathway.
    We did: We have added “Your journey through the wheelchair service” as a section to this webpage, detailing the pathway.

    You said: It is not clear how to ask for a review of my wheelchair or needs.
    We did: We have included this information within the “Your journey through the wheelchair service” section on this webpage.

    You said: The mobile site is not user friendly.
    We did: We are currently working on upgrading and redesigning our website to optimise its functionality, particularly on mobile.

    Your journey through the wheelchair service
    Click here to download the information below as a PDF file.

    This information aims to answer questions about what happens when you are referred to the wheelchair service, as well as when you attend appointments. If your question is not answered, please get in touch and we will be happy to help.

    Your journey through the wheelchair service:

    Referral
    Who can refer me?

    Referrals are accepted from a number of professional sources, including:

    • GPs
    • Physiotherapists and occupational therapists
    • Qualified social work staff
    • Nurses

    If you already have a wheelchair but feel it needs reassessing, you can self-refer yourself to our service.

    What happens when I am referred to the wheelchair service?
    Within 48 hours of receipt, a member of our clinical team will review the referral information sent to us by your referrer. They will assess how urgently you need to be seen, and how best we can meet your clinical need. We will send a written confirmation that we have received your referral, and later contact you to book your
    appointment.

    Invitation to clinic
    How long do I have to wait to be assessed?

    This depends on the prioritisation of your case , as well as the details of your referral. After the clinician has reviewed your case, a member of the Opcare administration team will invite you to our clinic.

    We typically aim to assess all referred patients within 6 weeks, but are often able to so so sooner. We try to offer a variety of different options when booking your clinic appointment; we will offer you at least three options over a two or six week period, depending on the severity of your condition.

    We will contact you two days before your appointment to remind you and answer any queries you have about reaching the clinic.

    Assessment
    How long will the appointment be?

    Assesments usually take 1.5 hours, although some are longer and some are shorter. We will do our best to estimate the length of time your appointment will take, but cannot make any guarantees.

    Who can come to my assessment?
    If you do not wish to attend your assessment alone, you are welcome to bring a chaperone, carer, family member, or friend along with you.

    The clinic staff are unable to provide personal care during your visit. If you think you will need such care, including toileting, please have someone come with you who can assist with personal care. Remember to bring with you any medications that you will need during the time that you are at the clinic.

    Do I need to bring anything to the appointment?

    Please bring the following:

    • Contact details of any therapists or consultants that are involved in your care
    • The height of bed, armchair and toilet, and the width of your narrowest doorway
    • Details of any current medication that you are taking
    • Any transfer aids, i.e. a hoist sling or transfer board, if used
    • Any splints or braces, if used

    Please wear loose clothing as it is more suitable when we assess your posture.

    Who will assess me?
    Clinics are led by wheelchair therapists (typically occupational or physiotherapists) and rehabilitation engineers.

    We also work closely with therapists from other services, including: adult social care, hospital and intermediate care teams. Please inform your local therapist if you would like them to attend your assessment.

    What happens at the appointment?
    The wheelchair therapist will discuss your medical history to establish how and where the equipment will be used. Your posture and your ability to sit will also be assessed to determine the best equipment for you, and measurements may be taken to ensure we provide the right equipment first time round. The therapist will also discuss your goals and objectives.

    Where possible, equipment will be trialled at this initial appointment; however, we do not always have every size of each piece of equipment in stock. If further appointments are required to try out equipment, we will arrange this with you.

    Following this assessment, and in agreement with you, we will either issue or order your equipment. Your therapist will discuss their recommendations on the best equipment for you. If you have an existing wheelchair, it may be possible to alter the equipment to better suit your requirements.

    If your equipment is not available at the time of assessment then your therapist will write a prescription to order the exact wheelchair you need. We will indicate at the point of assessment when we expect the equipment to be ready, and if anything changes in the meantime we will let you know.

    A date for handing over the equipment will be discussed during your assessment, and confirmed shortly after.

    What if I am unable to attend the appointment?
    We ask that patients support us by cancelling any appointments that they are unable to attend at the earliest opportunity. If you are unable to attend due to sickness or other significant unforeseen circumstances, please try to let us know prior to your appointment, or as soon as you are able to do so.

    Failure to attend a pre-arranged appointment, or cancellation with less than 24 hours of notice, may result in discharge from the service.

    Please refer to the ‘What happens if I cannot attend my appointment?’ section on this page for more information.

    What if I have an infectious disease?
    If you have an infectious disease, such as chicken pox or MRSA, please contact us to discuss whether you should still attend your appointment. Please cancel your appointment if you have had any diarrhoea or vomiting within the 48 hours prior to your appointment.

    What type of wheelchair will I get?

    The type of wheelchair you will receive depends on a number of factors, such as:

    • How often you will use your wheelchair
    • Whether the wheelchair is required for indoor or outdoor use, or both
    • If you require any postural support
    • Your individual specific needs

    All of these factors will be discussed during your assessment. We work to regional eligibility criteria which determine the type of wheelchair, timescales and funding levels. This will be explained to you at your assessment, and we will discuss different equipment options with you.

    Will my wheelchair be comfortable?

    Your comfort and independence is our primary concern; our team will do everything they can to ensure you are as comfortable as you can be. However, it is possible that sitting in the same position for long periods can sometimes cause discomfort. There are a number of things we can to do help if you are uncomfortable. For example:

    • Trying an alternative cushion
    • Adjusting your wheelchair
    • Adding a headrest
    • Adjusting footrests, headrests, armrests or backrests

    If at any point you feel your wheelchair is not fully supporting you or meeting your needs, please speak to your therapist who will be able to assist.

    Does the equipment cost me anything?
    There is no charge for the equipment we provide.

    Can I have different equipment to the recommended prescription?
    The service has a core range of equipment which can be provided to meet your assessment needs.

    If you do not want the equipment that the NHS can provide free of charge, you may be eligible to use your Personal Wheelchair Budget for a top-up or alternative wheelchair, or access the third party scheme. There may be financial implications if you choose one of these options.

    Please ask your therapist for more information on Personal Wheelchair Budgets.

    Handover of equipment
    How long does it take to get the equipment?

    This is dependent on whether we have the equipment in stock. Some equipment is ready to issue at, or soon after, the first appointment. However, if equipment needs to be ordered, particularly if from more than one supplier, it can take up to 12 weeks to arrive. You may need more than one appointment to trial equipment before it can be ordered.

    After we have handed over your equipment, we will be back in touch after a month or two to check how you are doing. This will help us identify if any adjustments need to be made to the equipment to better suit your needs.

    Will I get training on how to use my wheelchair?
    Yes, you will be given full training on how to use your equipment. We also provide manufacturers’ instruction manuals and leaflets with all of our equipment, along with any information on how to maintain your wheelchair and what to do if something goes wrong.

    After the handover
    What if I think my wheelchair requires a repair?

    We can carry out repairs to your NHS wheelchair. Please call us to arrange the repair.

    What if I think I require a review, or if my clinical needs change?
    Please contact our service so we can address your concerns.

    Where can I provide feedback about the service?
    This webpage features a live feedback form under the ‘Give us your feedback’ tab, where you can share your views. This information is analysed on a monthly basis, and relevant improvements are made to the service where possible.

    Please do also share with us the aspects we are getting right and doing well! This will help to ensure that all of our patients receive the same treatment.

    PMS Referral form
    FAQs
    Click here to download FAQs about the Calderdale and North Kirklees service as a PDF file.

    Am I eligible for a wheelchair/equipment with the Wheelchair Service?
    Your eligibility for equipment will be determined by clinical assessment. You will need to ask your GP, consultant, physiotherapist, or occupational therapist to refer you to your local wheelchair service so that the clinical assessment can take place. They will have the details for the service which covers your area.

    Please ensure you provide your GP with a current telephone number and email address (if applicable), as the Wheelchair Service will need to contact you.

    Once the form is received, it is registered before going though a screening process to ensure that:
    a. You are eligible for an assessment and provision from ourselves, and
    b. You are seen in the appropriate clinic

    The Posture and Mobility Service work to strict criteria which is set by the local Clinical Commissioning Groups (CCGs). Therefore, unfortunately not every person who is referred will receive equipment from the Posture and Mobility Service.

    Am I eligible for a powered wheelchair?
    You will need to ask your GP, consultant, physiotherapist, or occupational therapist to refer you to your local Wheelchair Service. They will have the details for the service which covers your area. The healthcare professional that refers you will need to clearly state in your referral your suitability for a powered wheelchair, and this will be triaged against the wheelchair specification criteria. You will then be notified if your application is successful or unsuccessful.

    What will happen at my assessment?
    Most clinic appointments take place at The Posture and Mobility Service, Unit G7, Navigation Close, Lowfields Business Park, Elland, HX5 9HB. There is free onsite parking, and transport is available on request.

    Most visits last 1.5 hours, although some are longer and some are shorter. We will do our best to estimate the length of time your appointment will take, but cannot make any guarantees.

    The clinic staff are unable to provide personal care during your visit. If you think you will need such care, including toileting, please have someone come with you who can assist with personal care. Remember to bring with you any medications that you will need to take during the time that you are at the clinic.

    Arrange to wear your normal clothing and shoes when you come to the clinic.

    Please bring your own sling if you are hoisted for transfers.

    First Visit – Initial Assessment
    You will be seen by a fully qualified physiotherapist, occupational therapist, technical instructor, or rehab engineer, depending on your needs as outlined in your referral.

    Discussion
    After you provide consent, together we will discuss your: health issues, daily activities, problems identified by you, living circumstances, and goals. It is important that you express your concerns and wishes so that the final equipment selection meets your goals.

    If you have trouble remembering, please have someone come with you so we do not miss important information.

    Physical Assessment
    After observing you in your current equipment, the clinician will ask you to transfer to a plinth. Hoist equipment, transfer boards, patient turned, Zimmer frame and assistance are available. Your sitting ability, posture and movement will be evaluated and measures taken. Assistance to sit up on the plinth will be provided if needed.

    Plan Creation
    Once the assessment is complete, the clinician will review the findings and work with you to identify goals and plans for getting the equipment.

    Further appointments may be required for the following: trialling specific equipment; power chair driving skills and assessment; custom moulding of seating; and specialist clinics. If this is the case, this will be fully explained to you at the time.

    How do I get my wheelchair repaired or maintained?
    At the handover of the wheelchair, you will be provided with a condition of loan which contains the contact details of the wheelchair repair/maintenance service. This includes and out-of-hours contact if your repair is required outside of normal office hours.

    As the owner operator of your wheelchair, you will usually be the first person to notice when your wheelchair is not functioning properly. You may not be able to perform the basic daily and weekly cleaning and upkeep yourself, but you can set up a routine that can be followed by your caregivers, family members, or others to monitor your chair for problems.

    To keep your equipment running smoothly, you will need to take care of minor repairs, as well as having your wheelchair service take care of any major repairs. If in doubt, please contact your local wheelchair service.

    What happens if I am on holiday and there is an issue?
    Please contact your local wheelchair service.

    How do I return equipment which is no longer needed?
    Contact your local wheelchair service, stating the asset number located on the framework of the chair. We will make arrangements for collection, and then assess the chair for economical repair before recycling it into the system for other users.

    What is the wheelchair voucher scheme?
    Details can be found here, or contact your local wheelchair service for details.

    What happens if I cannot attend my appointment?
    Click here to download our Patient Access Policy as a PDF file

    The Patient Access Policy
    The purpose of the Patient Access Policy is to clarify what happens if you do not attend an appointment, do not accept an appointment, or if the service is unable to contact you. The policy applies to assessments, handover, and repair appointments.

    The policy ensures that all Opcare employees apply a clear and consistent approach when booking your appointments or in case you “DNA” (Do Not Attend) an appointment.

    If you have trouble understanding this policy, or have a query relating to it, please feel free to contact us at any time.

    Contacting the Posture & Mobility Service
    Please ensure you keep the service up-to-date with a current telephone umber and email address (if applicable), as the Service will need to contact you. Contact details can be found to the left-hand side of this webpage.

    If you have any queries relating to this policy, please do not hesitate to contact the service. Please keep these details handy – you can also use them to update us with new telephone numbers, or request servicing and repairs.

    What happens if I am unable to accept an appointment?

    1. Opcare will offer you three appointments within a 6 week period for routine referrals and 2 weeks for urgent cases. The urgency will be defined by the clinician who reviews the referrals. The above applies to both assessment and handover appointments.
    2. Should you not be available within this period (6 weeks for routine, 2 weeks for urgent patients), then you will be removed from the waiting list and discharged back to the care of your referrer. You will need to ask them to refer you to us again if you still wish to be assessed for a wheelchair.
    3. Your case will be reviewed by the clinical team. In case there is a safeguarding concern, the Opcare safeguarding team will be informed. Actions will be agreed in line with the Opcare safeguarding policy.

    Please not that this applies to assessments, handover and repair appointments. For repairs, a letter will be sent only to the service user, and not the original referrer.

    What happens if Opcare are unable to get in touch with me?

    1. Opcare will attempt to telephone you three times. One of these calls will be outside of regular working hours (Monday to Thursday 08:30-16:30, Friday 08:30-16:00).
    2. If Opcare is unable to contact you, we will then send a letter requesting you get in touch with us within a week.
    3. Should Opcare not be able to get in touch with you following the mailing of the letter, you will be removed from the waiting list and discharged back to the care of your referrer. You will need to ask them to refer you to us again if you still wish to be assessed for a wheelchair.
    4. Your case will be reviewed by the clinical team. In case there is a safeguarding concern, the Opcare safeguarding team will be informed. Actions will be agreed in line with the Opcare safeguarding policy.

    Please not that this applies to assessments, handover and repair appointments. For repairs, a letter will be sent only to the service user, and not the original referrer.

    What happens if I “DNA” (Do Not Attend) my appointment, or I’m not at home when you visit?

    1. If you do not attend an appointment, you will be removed from the waiting list and discharged back to the care of your referrer. You will need to ask them to refer you to us again if you still wish to be assessed for a wheelchair.
    2. Your case will be reviewed by the clinical team. In case there is a safeguarding concern, the Opcare safeguarding team will be informed. Actions will be agreed in line with the Opcare safeguarding policy.
    3. Should a clinician decide there is a clinical risk in removing you from the waiting list, an exemption will be made.

    Please note that this applies to assessments, handover and repair appointments. For repairs, a letter will be sent only to the service users, and not to the original referrer.

    Manufacturer Guidelines
    If service users are unsure about any information regarding their equipment, they must refer back to the manufacturer’s original guidelines, which can be downloaded here. Opcare does not take responsibility for any further problems caused by attempting to implement anything stated in these guides.

    We have recently updated this page, and hope you have found the information you were looking for. Please click here to let us know any feedback, or how we can improve further.

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    Calderdale and North Kirklees – Posture & Mobility Services


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